Terms of Service

Last updated September 4, 2026. These terms cover use of this website and set out the general basis on which Spence Logistics LLC provides courier services. A signed service agreement, contract, or purchase order with a client always takes precedence over this page.

Use of this website

You may use this site to learn about our services and to contact us. Please do not use it to transmit protected health information, to send unlawful or misleading content, or to attempt to interfere with the site's operation.

Information on this site is not an offer

Service descriptions, coverage areas, and response windows shown here are informational. They do not by themselves create a contract or a service level commitment. Pricing, guaranteed response times, and service levels are established in a written quote or agreement for a specific route.

Quotes

Quotes are based on the route, volume, timing, and handling requirements you describe. If the actual conditions differ materially from what was described, we will tell you before performing the work and re-quote rather than surprise you on an invoice.

Scheduling and cancellation

For on-demand runs, a request is confirmed when we accept it by phone, text, or email. A run cancelled before the courier is dispatched is not billed. A run cancelled after dispatch may be billed at the agreed dispatch or minimum rate. Recurring contracted routes follow the notice terms in the applicable agreement.

What we will and will not carry

We carry laboratory specimens, pharmacy and infusion items, medical equipment and supplies, medical records, and related healthcare material within the handling limits agreed for the route. We do not accept a shipment when we cannot meet its handling, licensing, temperature, or security requirements, and we will say so before you book rather than after. Cargo requiring a credential, registration, or equipment we do not hold will be declined.

Packaging and labeling

Unless we have agreed in writing to supply packaging, the shipper is responsible for packaging, sealing, labeling, and any regulatory documentation required for the material being moved, including containment and biohazard labeling for diagnostic specimens. We will refuse a shipment that is visibly leaking, unsealed, or unlabeled.

Temperature-controlled shipments

Where a route calls for temperature management, the target range, container type, refrigerant, and any temperature verification method are agreed in writing before the first pickup. We follow that agreed protocol. We do not warrant analytical viability or specimen integrity, which depends on collection, packaging, and handling before and after our custody.

Chain of custody

Each shipment is recorded on a time-stamped manifest signed at pickup and delivery. A copy of the completed record is available to the client on request. Where a receiver is unavailable, we will contact the client for instruction rather than leave healthcare material unattended.

Delays

We plan around normal traffic. We are not liable for delays caused by weather, road closures, accidents, mechanical failure, civil disruption, facility access restrictions, receiver unavailability, or other causes outside our reasonable control. We will notify you as soon as we know a delivery is at risk.

Insurance and liability

Spence Logistics LLC maintains commercial auto liability and cargo coverage. Certificates of insurance are available on request. Except where a written agreement states otherwise, our liability for loss of or damage to a shipment is limited to the lesser of the documented replacement cost of the material or the limit of the applicable cargo coverage. We are not liable for indirect, incidental, or consequential damages, including lost revenue or the cost of repeating a clinical procedure. Nothing here limits liability that cannot be limited under applicable law.

Claims

Please report a loss, damage, or temperature excursion within five business days of delivery so we can investigate while records and personnel are available. Send claims to lamont@spencelogistics.online.

Payment

Invoices are due on the terms stated in the quote or agreement. Net 30 terms are available to qualified institutional accounts following credit review. Accounts more than thirty days past due may have service suspended after written notice.

Confidentiality and HIPAA

We treat client information as confidential. Where we handle protected health information for a covered entity or business associate, the parties execute a Business Associate Agreement, and that agreement governs the handling, safeguarding, reporting, and return or destruction of that information.

Governing law

These terms are governed by the laws of the State of New York, without regard to conflict of law rules. Disputes are subject to the courts sitting in Westchester County, New York, unless a signed agreement provides otherwise.

Changes

We may update these terms. The date at the top of this page shows the current version. Changes do not alter the terms of a signed agreement already in effect.

Contact

Spence Logistics LLC
Mount Vernon, New York
lamont@spencelogistics.online
914‑496‑9631